1. Product Return Policy

In our eshop: you can either return the product you purchased and replace it with someone else or request a refund. Changes are accepted within 14 days of the date of purchase.

Returns can be done in the following cases:

1. On the part of the company in case of its fault (wrong order)

2. Due to a defective or skewed product

3.Due to customer's request to change the product with someone else.

4. Due to customer's request to return the monetary value of the item sold (accordin to right of withdrawal)


Receipt of the returned item is accepted by our company only if the product is in excellent condition and is accompanied by a copy of the purchase receipt and its original packaging. The product is returned either by registered mail or by courier, in secure packaging, or via our physical store, Voulgari 75, PC 54249, Thessaloniki. If the returned product is not returned in perfect condition and is not accompanied by the relevant purchase receipt and original packaging, the change is not made.


Changes do not take place in elastic orthopedic articles, socks, socks, footwear and plastic surgery compression garments. Note that only the first product change is free of charge.


For any questions regarding returns, please contact us at +302310275274 (Monday-Friday, 8.00-16.00) or at


2. Replacement of Products

 If a customer wishes to replace the product sold, he must replace it with a product or products of equal or greater monetary value on condition tha product is available for shipment.


Please fill in the return form before returning the product.


The return of the goods must be sent: Voulgari 75, T.K.54249, Thessaloniki (Eshop)


3. Right of Withdrawal

The customer has 14 days to withdraw from the purchase has made through our online store. The right of withdrawal is exercised when the customer wants to return the product he has bought from our online store and take back his money. The  period of  14 calendar days for right of withdrawal shall be exercised from the day following the date of receipt of the order.

 Refunds occur within approximately 15 calendar days and only refer to the value of the order (no shipping costs are refunded). The debit charge is charged to the sender.